Contacts and Support

For all inquiries related to Performetrica HPC services, including:

  • System usage

  • Technical support

  • Parallel programming assistance

  • Performance optimization

  • Software installation requests

  • Incident reporting

please contact:

📧 contact@performetrica.com

Support Scope

The support team can assist with:

  • Job submission issues (Slurm)

  • Software/module usage

  • Debugging runtime errors

  • Performance tuning (CPU, memory, I/O)

  • Parallelization strategies (MPI, OpenMP)

  • Environment configuration

Before Contacting Support

Before submitting a request, please check:

Many common issues are already documented.

Reporting a Problem

To ensure fast and accurate support, include the following details:

Required Information

  • Your username
  • Date and time of the issue
  • Login node or compute node used (if applicable)

Job Details

  • Job ID (if submitted via Slurm)
  • Submission script (sbatch / srun script)
  • Command or application executed

Error Information

  • Full error message (copy-paste, not screenshot)
  • Output and error files (.out, .err)

File and Path Information

  • Full paths to:
  • Input files
  • Scripts
  • Output directories

Good vs Bad Example

Bad:

My job is not working.

Good:

Username: user01
Job ID: 123456
Command: sbatch run.sh
Error: "MPI_Init failed"
Output file: /perf/defq/user01/job.out

Response Expectations

  • Initial response time: typically within 1 business day
  • Complex issues may require further investigation
  • You may be asked for additional logs or test runs

Best Practices

To get faster support:

  • Always include reproducible examples

  • Test on small datasets before large jobs

  • Keep your job scripts organized and documented

  • Use standard modules and supported software versions

Additional Support Channels

Support channels: